Hi Maya, thanks for the call. I'll send the revised implementation plan by Friday afternoon, and our engineering team will confirm whether SSO can be included by next Tuesday.
Two separate promises are detected in this one message
Every customer promise,captured before it gets forgotten.
Promise Ledger works beside Gmail and Outlook — detecting commitments your team makes in email and post-call notes, and turning the ones you approve into a shared, accountable ledger.
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Read-only access. Nothing becomes official until an employee approves it.
Companies make promises to customersconstantly. Most are never tracked.
- 01
Buried in email threads
A commitment made on message four of a twelve-message thread is easy to make and easy to lose.
- 02
Said out loud, never written down
Calls end, notes don't get taken, and what was promised lives only in someone's memory.
- 03
Scattered across inboxes
Every employee's mailbox is its own silo. Managers have no single view of what the company owes.
- 04
Dependent on memory
Existing CRMs and task tools only help if someone remembers to copy the promise in manually.
Detect. Confirm.Track.
Detect
Promise Ledger reads customer-facing threads and post-call notes to spot likely commitments — deliverable, owner and deadline.
Confirm
Right inside Gmail or Outlook, the employee reviews each suggestion, corrects anything wrong, and confirms or dismisses it. Nothing is official until they do.
Track
Approved promises live in one ledger with an owner, a due date and a link back to the original evidence — until they're completed.
Reading a message
Hi Maya, thanks for the call. I'll send the revised implementation plan by Friday afternoon.
Deliverable · Owner · Deadline extracted
Inside Gmail & Outlook
Potential promise detected
“I'll send the revised implementation plan by Friday afternoon”
The company ledger
| Promise | Owner | Status |
|---|---|---|
| Revised implementation plan | Elena Ruiz | Due soon |
| Security questionnaire | Priya Nandan | Completed |
Keep using Gmail and Outlook.Promise Ledger works beside your inbox.
Inside Gmail & Outlook
Review, without leaving your inbox
Employees review and confirm detected promises right where the conversation happened, without changing tools.
Potential promise detected
“I'll send the revised implementation plan by Friday afternoon”
Historical scan
Find out what you've already promised
Securely review recent customer conversations for commitments that may still be outstanding — always permission-based, always optional, every finding reviewed by a human before it counts.
New emails only
Start tracking going forward
Last 30 days
Recommended
Entire mailbox
Advanced — takes longer
Calls, without recording
A short note instead of a transcript
After a scheduled external meeting ends, Promise Ledger simply asks whether the company made any promises — no recording, no transcript.
Example response options
- No promises
- Type a note
- Voice note (30s)
- Remind me later
The meeting itself is never recorded or transcribed.
Built for customer-facing teams
Agencies & consultancies
Client commitments made across dozens of active engagements, tracked in one place instead of each account lead's inbox.
SaaS customer success
CSMs promise fixes, features and timelines on calls and in email — Promise Ledger keeps every one visible to the team.
Recruitment firms
Commitments to clients and candidates about timelines, paperwork and follow-ups, tracked without extra admin.
Managed service providers
SLA-adjacent promises made in support threads get an owner and a due date instead of disappearing into a queue.
Built to earn trust,not just adoption
Promise Ledger is live and working today — this isn't a demo or a prototype. We're deliberately keeping it to a private pilot before opening up publicly, because we want real feedback from real businesses and real people using it, not just a launch date. Here's what's designed in from day one rather than bolted on later.
Read-only access. Nothing becomes official until an employee approves it.
- 01Read-only email access — Promise Ledger never sends or deletes on your behalf.
- 02An employee approves or edits every AI suggestion before it becomes an official promise.
- 03No permanent copy of your full mailbox is stored.
- 04Every promise links back to the original message as evidence.
- 05No call recording, ever.
For pilot customers
Pilot customers aren’t just early users.
You’ll be in direct contact with the team actually building this — not a support queue — your feedback genuinely shapes what ships next, and founding-tester pricing is locked in ahead of public launch.
Stop losing track ofwhat your companyhas promised.
Promise Ledger is live and working today, currently open to a private pilot ahead of public launch. Get started, or jump straight into the product demo.